Findings
Validation completely frozen โ credit limit exceeded
1,865 commissions worth $368,107.31 are sitting in pending. The platform banner reads: "Transaction validation is temporarily paused while we wait for an invoice payment." Every publisher in the programme is aware their commissions are not moving. The conversion rate has stalled at 0.95% and EPC is $0.10.
Publishers cannot be paid โ active exodus risk
Programme terms blank for 22 months
Every structured tab in Programme Terms has been blank since 21 May 2024 โ PPC (17 questions), Transaction (13 questions), Branding, Commission protection (5 fields), Notice Periods, Publishers, and De-Duplication (8 channels). The brand has been operating with zero written legal protection for the entire lifespan of the programme.
Zero legal protection against any publisher dispute
Product feed mapped to wrong category for 22 months
The product feed is mapped to vertical 'Fashion' โ not 'Jewellery'. Last modified 2 months prior to audit. No enhanced feed. No search engine feed. Every shopping publisher and comparison site in the programme has been receiving wrong category data since launch, silently suppressing discovery and relevance.
Shopping publishers operating on wrong product data
Voucher codes in wrong record types โ leakage risk
Active offers include a brand-inappropriate code, two placeholder expiry dates (2029 and 2035), and a voucher code embedded inside a Promotion record rather than a Voucher record โ creating leakage risk. A second code referenced in live Mother's Day creative is missing from My Offers entirely.
Live creative pointing to untracked code
Auto-validation set to 62 days โ compounds payment delays
With average payment time already at 157 days and validation frozen, the 62-day auto-validation period is a further compounding factor. Industry standard is 30 days. Every day a transaction sits unvalidated is another day a publisher waits โ and another data point that signals unreliability.
62-day auto-validation vs 30-day benchmark
Priority Task List
CriticalPay the overdue invoice immediately to unfreeze validation โ 1,865 transactions worth $368,107 are blocked and every active publisher can see the payment banner on the programme profile
CriticalReduce auto-validation period from 62 days to 30 days as a minimum signal of intent to publishers โ this can be done immediately without resolving the invoice
CriticalComplete all 6 Programme Terms tabs โ PPC, Transaction, Branding, Commission protection, Notice Periods and De-Duplication. The brand has zero written protection for 22 months of commissions
CriticalRemap product feed from 'Fashion' to 'Jewellery', refresh all category mappings, and submit an enhanced feed for shopping publishers โ current feed has been wrong for the entire programme lifetime
HighMove the Mother's Day creative voucher code from a Promotion record into a Voucher record to remove leakage risk โ the code is live in creative but untracked in the system
HighAudit all 7 active offers โ remove the brand-inappropriate code name, replace the 2029 and 2035 placeholder expiry dates with real promotional windows
HighReview the 720-publisher base quality โ the join velocity is high but the mix is thin (Instagram handles, sub-networks). Create a publisher quality scoring process to separate real traffic from noise
MediumBuild a publisher communication plan to address the payment crisis transparently โ proactively messaging active publishers before they raise disputes reduces escalation risk significantly
Payment & Validation
Validation statusFROZEN
Pending commissions$368,107 (1,865 txns)
Average payment time157 days (bench: 60)
Auto-validation period62 days (bench: 30)
Conversion rate0.95% (declining)
EPC$0.10
Programme Terms Status
PPC (17 questions)Blank since May 2024
Transactions (13 questions)Blank since May 2024
BrandingBlank since May 2024
Commission protection (5 fields)Blank since May 2024
De-duplication (8 channels)Blank since May 2024
Total tabs complete0 of 6
Product Feed & Offers
Feed categoryFashion (should be Jewellery)
Last feed update2 months stale
Enhanced feedNot submitted
Active offers7 (2 with placeholder expiry)
Code in wrong record type1 live code
Code missing from My Offers1 in live creative