No written claim framework in a claims-sensitive category
Critical- Observation
- The programme had no do-and-don't sheet, no pre-approved language and no rules governing what a partner could say about outcomes.
- Why it matters
- This is the failure mode that takes weight-management programmes down in month six. A publisher who receives a claim complaint deletes the page, and the placement, the rankings and the relationship go with it in one afternoon.
- Recommendation
- Write the claim framework before recruiting a single partner and issue it to every partner before they go live.